FAQ & Help

Text it. Tap the button on the homepage and WhatsApp opens with your first reminder pre-typed. There is no signup, app, or account — your phone number is your account, and your first message creates it.

Any major language, including romanized ones like Hinglish — "kal 5 baje Rahul ko call karna yaad dilana" works. tomo always confirms back what it understood, in your local time, so a misread surfaces immediately and you can fix it by replying, e.g. actually 6pm.

It's inferred from your phone number's country code the first time you text, and stated in your first confirmation. If it guessed wrong (common for multi-timezone countries), send timezone <your city> — e.g. timezone Mumbai.

Reminders are dispatched within about a minute of their scheduled time. Actual arrival also depends on WhatsApp and your connection — so treat tomo as very reliable, but not as a life-critical alarm (that's also in the terms).

Yes — "every Monday 8am", "1st of every month", "every year on Nov 24". Repeating reminders are a Pro feature; on the free tier tomo arms the first occurrence and offers the upgrade. (Habits repeat daily for free — that's what they're for.)

Free accounts can have 3 reminders armed at once. A slot frees the moment a reminder fires or is completed or cancelled — so the tier keeps working forever. If everything's full, a new reminder waits and arms itself automatically when a slot opens. You can also earn bonus slots (e.g. a 7-day habit streak).

Reply snooze 15 (or any number of minutes). Repeating schedules stay untouched; only that ping comes back later.

Create a habit ("habit: gym at 7am daily"), get a daily ping, reply done. Each consecutive day grows the 🔥 streak; missing a day resets it — computed on your local midnight, wherever you are. Streaks are never locked behind the paywall.

The one that pinged you most recently. tomo's reply always names the habit it logged, so if it guessed wrong you'll see it instantly.

$1.99/month (launch price) or $59 once, forever: unlimited reminder slots, repeating reminders, unlimited habits, custom digest times. Text subscription to tomo for your personal checkout link. Payments are handled by Dodo Payments (cards; UPI options for India are coming).

Text subscription → tap the manage link → cancel. You keep Pro until the end of the paid period, then drop to Free — nothing gets deleted. Lifetime purchases have a 14-day no-questions refund; see the terms for details.

No. tomo only sends what you asked for, plus one optional morning digest of your own commitments — never tips or promotions. If you stop replying, the digest automatically steps down to every 3 days, then weekly, then pauses. Text stop and everything halts immediately.

Your number, your items, your chat with tomo, your timezone, and your plan. Nothing else — no contacts, no other chats, no trackers. Full details in the privacy policy, and you can delete everything anytime.

Text stop (or just block tomo). Outbound messages stop instantly. Your items are kept 90 days in case you come back, then purged — or request immediate deletion.

Give it a few seconds — replies usually land in under five. If nothing arrives: check you messaged the right number, and try help. Still nothing? Contact us (below) with the approximate time you texted.

Check reminders — is it still listed and armed? Most misses are timezone surprises (fix with timezone <city>) or a phone-side notification setting. If it was armed and genuinely never came, tell us — delivery logs let us trace exactly what happened.

hello@tomomind.com